| Troubleshooting |
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This section describes some common problems that may be faced when using the Test Manager application. This applies to version 2.0. The Release Note included with the software will identify any problems that have been fixed from older versions. It may be useful to consult the FAQ for further help with using Test Manager.
To report a bug, please send an email to
support@launchsoftware.com. RunHTTPQuery If the HTTP request fails because of authorisation problems, or because the URL is wrong, an exception is thrown, rather than returning the HTTP response code. This is a bug in the JDK: If the HTTP server requires a username/password, an Authenticator class is used to set them. However, the credentials are not reset between Testcases. The only way to reset these credentials is to restart the TestManager system. When the output is also shown in a browser, this is implemented with a second request to the HTTP server, which may not be what is required (for dynamic content it may not even return the correct response). Staging
Area directory Loading
JDBC Driver Classes The Test Manager application must be told where the class files for the JDBC driver are. The jar file must be specified when invoking the application. The Test Manager command-line should be extended to include the appropriate jar files in the classpath option. UNIX
File Permissions The workaround for this problem is to run another execution procedure for the Testcase, which performs the file permission setting. For example, suppose there is a Testcase which uses the RunExecutable procedure to run a script on the UNIX platform. It is necessary to ensure that this script has execute permissions before the RunExecutable procedure attempts to run it. This can be achieved by inserting another procedure before this one, with the following details:
This procedure will set the file permissions (in this example, every user will be given read, write, and execute access) on the script file in the staging area, so that it is ready for executing. UNIX
Fonts Problems
There is a problem with the Javasoft JDK/JRE
on several UNIX platforms. This is It is possible to remove this problem by making edits to the font.properties file that is supplied with the JRE. Instructions on doing this for a particular operating system can be found on the Javasoft discussion forums , by searching on "font.properties".
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